PCantwell
Posts: 2
Joined: 23.May2013
Status: offline
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Hello,
I setup exchange 2013 a few weeks back for a client upgrading them from sbs2008 with exchange 2007 to a server 2012 running exchange 2013 with a few other w2k8r2 servers as DC / DNS etc.
last weekend we removed the sbs2008 from the network, following all the procedures in the sbs advisories.
All went well and they have been running fine this week with the exception of two multi function machines, one a mercatur, which is partially working and a lanier which refuses to work full stop.
Both worked fine with their IPs in the smtp connector of exchange 2007
I want to concentrate on the mercatur for now, since that is partially working, in that if we set it up to point at exchange 2013 IP address as its smtp server, it sends with a smtp address that is connected to an AD user / Exchange mailbox.
we can scan to email from the mfc to internal addresses, or to an external contact that is in the gal, but if we try to send to an external smtp address from the mfc the email never reaches its destination
for example - fax@clientdomain.com is the sending address, it has AD account of Fax and associated mailbox
PPM-EX-01 is the exchange server
we send to Michael@clientdomain.com and the email goes through the system fine
[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients Michael@clientdomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : [10.215.138.40]
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Application / Device relay
Source : SMTP
EventId : RECEIVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER
ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND
if we send to mydomain external address using the gal contact of
nesupport@clientdomain.com (true smtp address is nesupport@mydomain.com)
I can send to both addresses and it goes out through the smarthost appriver without a problem and is received at the destination
[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients nesupport@mydomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : ROUTING
EventId : RESOLVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : server209.appriver.com
ConnectorId : PPM-EX-01
Source : SMTP
EventId : SEND
[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients nesupport@clientdomain.com | Sort TimeStamp | Select ClientHostname, ServerHostna
me, ConnectorId, Source, EventId
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL
ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE
ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : ROUTING
EventId : RESOLVE
ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO
ClientHostname : PPM-EX-01
ServerHostname : server209.appriver.com
ConnectorId : PPM-EX-01
Source : SMTP
EventId : SEND
but if we send direct to an external smtp email, not in the gal, I get nothing, and no error on the mfc
[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients p.cantwell@mydomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId
this returns no results
So what I am trying to find out is why doesnt the email direct to an external smtp address doesnt get delivered and there is no tracking in exchange for it
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