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Exchange user not receiving emails from 2 individuals

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Exchange user not receiving emails from 2 individuals - 21.Jan.2015 3:10:32 PM   
afitchett

 

Posts: 1
Joined: 21.Jan.2015
Status: offline
I am stumped! my user (Dan) cannot receive emails from 2 specific individuals (outside the organization). I checked for rules, blacklists, etc, but nothing. I can receive emails from the individuals just fine, and Dan can receive emails from them if sent to a group email address in which Dan is a member, but they cannot send directly to Dan. They don't get an error on their side either.

I've checked my spam gateway server (ModusGate) and the emails aren't getting flagged by the spam server.

Where do I look?

_____________________________

God smiles on puppies, little children, and the starship Enterprise.
Post #: 1
RE: Exchange user not receiving emails from 2 individuals - 3.Feb.2015 3:39:22 AM   
ronniepaul

 

Posts: 86
Joined: 2.Dec.2014
Status: offline
Hi..

If you are going to track this problem down, you have to start by looking at the message tracking logs on your Exchange server to determine exactly what YOU did with the message. If you're not familiar with message tracking in Exchange 2013 then check out the link

https://mailsolutions.wordpress.com/2015/01/23/message-tracking-in-exchange-server-2013-using-eac/

Thanks & Regards
Ronnie Paul

(in reply to afitchett)
Post #: 2

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