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Remote Mailbox Access Issues - Exchange 2016

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Remote Mailbox Access Issues - Exchange 2016 - 12.Jul.2016 11:21:56 AM   
Southern Solutions

 

Posts: 1
Joined: 12.Jul.2016
Status: offline
Hi,

Apologies for posting an Exchange 2016 question here, I could not find a 2016 forum.

I have just installed an Exchange 2016 server, and all has gone well. I only have 1 issues. When trying to setup a remote Outlook 2016 account I am prompted for a password about 21 times when opening Outlook. I can close the prompt, double-click on the "Need password" link at the bottom and all will function.

I have correctly setup autodiscover and the phones/autodiscover works beautifully. It just appears to be remote Outlook 2016 and 2013 users receiving the issue. I have tested the autodiscover

I have a valid SSL SAN certificate which includes the external url (remote.domain.co.uk) and the autodiscover dns entry (autodiscover.domain.co.uk).

I have an A record setup pointing to the server for autodiscover.

I have cleared local credentials and resetup profiles but nothing seems to work.

I have even amended the user's email address and UPN to match, but still I am prompted. It happens to all users (as far as I can tell).

I also fail to find anything online which describes the same issue I have, where credentials are correct but I am prompted 21 times for my password.

Have any of you seen this before?

Kind regards,

Dave
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