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can't receive email

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can't receive email - 13.Feb.2005 10:19:00 PM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline
I can send but cannot receive email. Installed Exchange over the weekend and everything is working but the receiving portion. Anyone here to help?
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RE: can't receive email - 13.Feb.2005 10:20:00 PM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline
Exchanged installed on SBS2003 with ISA firewall. I've run all the wizards, checked DNS, changed the MX record. Setup the SMTP virtual server. Nothing looks out of place.

(in reply to ntwrkadmn)
Post #: 2
RE: can't receive email - 13.Feb.2005 11:07:00 PM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
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I now get the following error from the email I'm using to test the account:
**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Sun, 13 Feb 2005 22:04:57 -0000

----- The following addresses had transient non-fatal errors -----
<name@domain.com>

----- Transcript of session follows -----
Warning: message still undelivered after 2 hours
Will keep trying until message is 2 days old

--------------------------------------------------------------------------------
Reporting-MTA: DNS; mail.mailsrv1.com
Arrival-Date: Sun, 13 Feb 2005 20:01:00 -0000

Original-Recipient: RFC822; <name@domain.com>
Final-Recipient: RFC822; <name@domain.com>
Action: failed
Remote-MTA: DNS; mail.domain.com
Last-Attempt-Date: Sun, 13 Feb 2005 22:04:57 -0000

(in reply to ntwrkadmn)
Post #: 3
RE: can't receive email - 14.Feb.2005 12:07:00 AM   
catron37

 

Posts: 136
Joined: 19.Jan.2005
From: Mississauga - Canada
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Hi,
Try to telnet on port 25 from the Exchange server first to itself and send a message to yourself. If OK try to telnet from a different workstation or even ISA. If OK, try to telnet from the Internet and try to drop a piece of mail. You can also enable message tracking on the server and check whether Exchange gets any mail. ISA has to pass traffic to Exchange on port 25. Try all these tests in order and see where you get stuck.
You can also look into your SMTP log and check if you get any inbound traffic.

Ron

(in reply to ntwrkadmn)
Post #: 4
RE: can't receive email - 14.Feb.2005 1:11:00 AM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline
Thanks, I can't Telnet to the server. I logged onto another server and tried it from outside and it's not allowing me to. I get the following error: "could not open a connection to host on port 25: connect failed. Guess that's it. Problem is I tried to manaully open it in ISA and when I do a port scan it says closed and never open. Any ideas? Are you familuar with ISA and Small Business Server 2003?

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RE: can't receive email - 14.Feb.2005 4:23:00 AM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline
So I can't telnet to the server, any suggestion. I'm at a complete loss here.

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Post #: 6
RE: can't receive email - 14.Feb.2005 5:00:00 AM   
catron37

 

Posts: 136
Joined: 19.Jan.2005
From: Mississauga - Canada
Status: offline
Hi,

So ISA is the problem for you. Take a look at some KBs that explain how to troubleshoot ISA:
http://support.microsoft.com/default.aspx?scid=kb;en-us;309633
http://support.microsoft.com/default.aspx?scid=kb;en-us;321887
http://support.microsoft.com/default.aspx?scid=kb;en-us;811084
Hope they will help you fix this issue.
Ron

(in reply to ntwrkadmn)
Post #: 7
RE: can't receive email - 14.Feb.2005 5:17:00 AM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
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OK, if I telnet my email server from the server it works, if I use the servers name. If I telnet using mail.domainname.com it doesn't. Does this help you at all. Thanks for all the help so far.

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Post #: 8
RE: can't receive email - 14.Feb.2005 6:01:00 AM   
catron37

 

Posts: 136
Joined: 19.Jan.2005
From: Mississauga - Canada
Status: offline
Check your SMTP virtual server properties on the last tab under the FQDN you should have HostName.DNSSuffixForTheConnection. So if you do an ipconfig /all on the server you should get your host name and DNS suffix. This is what you should have under FQDN. After you change it try to telnet from Exchange to FQDN on port 25. You should not have your FQDN match your MX record - so mail.domain.com is MX and exchangeSBS.domain.local can be your FQDN.
ISA should pass all inbound traffic on port 25 to SMTP(Exchange). I think you need a rule to allow this. Test it from outside by doing a telnet to your external IP (the one behind your MX record). You should get the banner from Exchange.
Are you able to telnet from Exchange, internet, another workstation or none?
Do you also run any antivirus on this Exchange server?
Ron

(in reply to ntwrkadmn)
Post #: 9
RE: can't receive email - 14.Feb.2005 6:42:00 AM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
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every thing looks OK on the SMTP server, I can telnet from the server but not from the outside in. Could the MX record be wrong? Should there be a MX record on my server?

(in reply to ntwrkadmn)
Post #: 10
RE: can't receive email - 14.Feb.2005 8:08:00 AM   
ntwrkadmn

 

Posts: 50
Joined: 2.May2004
From: Texas
Status: offline
Found the problem, it was the SMTP virtual server. I changed the IP address from the actual address to "All unassigned" and it's now working.

(in reply to ntwrkadmn)
Post #: 11

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