Cannot Start the Microsoft Exchange Information Store Service (Full Version)

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M3_DeL -> Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 6:17:00 PM)

I ran the eseutil and found that I had a status of dirty shutdown. I was unable to repair using logs so I ran a /p moved all the logs out of the folder, ran a /mh and the database shows clean shutdown. Yet I still am unable to start the service. here is the priv1.edb dump. amd I missing something? Reboot did no good.

Microsoft(R) Exchange Server Database Utilities

Version 6.5

Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
Database: e:\mdbdata\priv1.edb

File Type: Database
Format ulMagic: 0x89abcdef
Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,11
Engine ulVersion: 0x620,11
Created ulVersion: 0x620,11
DB Signature: Create time:03/18/2005 15:25:47 Rand:14689612 Computer:
cbDbPage: 4096
dbtime: 4785104 (0x4903d0)
State: Clean Shutdown
Log Required: 0-0 (0x0-0x0)
Streaming File: Yes
Shadowed: Yes
Last Objid: 3497
Scrub Dbtime: 0 (0x0)
Scrub Date: 00/00/1900 00:00:00
Repair Count: 2
Repair Date: 03/18/2005 15:25:47
Last Consistent: (0x0,0,0) 03/18/2005 16:13:33
Last Attach: (0x0,0,0) 03/18/2005 16:11:38
Last Detach: (0x0,0,0) 03/18/2005 16:13:33
Dbid: 1
Log Signature: Create time:00/00/1900 00:00:00 Rand:0 Computer:
OS Version: (5.2.3790 SP 0)

Previous Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

cpgUpgrade55Format: 0
cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

Operation completed successfully in 3.15 seconds.



dghost -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 6:21:00 PM)

after that you run the ESEUTIL, make sure that you also run the ISINTEG on your IS.



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 6:33:00 PM)

THank you for your help, I am running it with these tags "isinteg -s servername -fix -test alltests" would this be correct?

I keep getting this error

Error: unable to get databases status from server. The reason could be either wr
ong server name or networking problems. Isinteg quits now.

I have tried DNS qualified name, I tried no server name, I tried outlook store name in place of servername. Thanks for your help so far!



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 7:01:00 PM)

Ok, I am thinking I am getting the error because there is no mounted store or because I can't start the Info store service.

When I try to start the service I get this in the event log

ID: 7024
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).

[ March 21, 2005, 07:05 PM: Message edited by: M3_DeL ]



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 7:09:00 PM)

I am also seeing this in the application log

Source: MSExchangeIS
ID: 9564
Error 0x3ee starting the Microsoft Exchange Information Store.
Failed to init VSERVER.



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 7:17:00 PM)

Ok, I found what is wrong,

Look for the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan and set "Enabled" to a value of 0. Stop and restart the exchange services.

This fixed it, I think it is definately virus scan related. I don't like the idea of having virus scan not enabled. I am running Trend Micro Scan Mail. Any help on understanding what is going on here would be great! [Smile]



dghost -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 7:20:00 PM)

You CANNOT run ESEUTIL and ISINTEG on a mounted store, it's impossible. It must be unmounted.

But yes, you seem to have a problem with your Information Store service... You should be able to start it, even with an unmounted store.

The command that you entered: isinteg -s servername -fix -test alltests

seems to be correct. But like you said, if you cannot run this command, it would be related to the fact that the information store service is not running. I don't know exactly what is going on with your IS service, but you will need to fix that before making sure that you can run the ISINTEG utility.



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 9:18:00 PM)

read above to see my solution/new prob?



dghost -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 9:51:00 PM)

Yeah I read your post, I'm don't know the product that you are using. From the reg key you posted, it seems to be an exchange dedicated antivirus software. I would contact that company for some support if you are not able to run your exchange service with their product turned on.



M3_DeL -> RE: Cannot Start the Microsoft Exchange Information Store Service (21.Mar.2005 10:29:00 PM)

Thank you for your help, your timely responses are much appriciated [Smile]



AmiraLF -> RE: Cannot Start the Microsoft Exchange Information Store Service (2.Apr.2005 5:09:00 AM)

Within your antivirus you should have an option to exclude folders from scanning. Definately make sure that your \mdbdata\ folder is excluded. Doing that may be enough to fix your issue.



brandonk -> RE: Cannot Start the Microsoft Exchange Information Store Service (19.Jun.2008 9:57:43 AM)

How do you solve this problem permanently? If you disable the registry key the server just enables it after a reboot.  



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