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Accessing Exchange 5.5 via Outlook 2003

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Accessing Exchange 5.5 via Outlook 2003 - 2.May2005 3:51:00 PM   
adooron

 

Posts: 2
Joined: 2.May2005
From: Scotland
Status: offline
Got a problem:
- 2 users in same team
- same workstation builds all round (W2K Pro)
- same Outlook 2003
- they need to access an Exchange 5.5 mailbox via the Outlook Folder List
- Exchange 5.5 mailbox exists in a different admin group

BUT

- one user can access easily, one cannot at all
- both have EXACT same permissions on 5.5 mailbox (I'm not kidding, the EXACT)
- Outlook 2003 error message "The set of folders could not be opened"
- same thing happens to problem user no matter which workstation she uses
- suspect it must be a permissions thing, but cannot figure it, seeing as they have the same permissions as each other
- notice there is not a lot of support from MS on mixing Outlook 2003/Exchange 5.5

Anyone experienced this before?

Advice most welcome.

Cheers

Adooron
Post #: 1
RE: Accessing Exchange 5.5 via Outlook 2003 - 4.May2005 10:52:00 AM   
Jeffrey_Wolfe

 

Posts: 6
Joined: 29.Apr.2005
From: Germany
Status: offline
Check to see if you have the check box Enable cached exchange mode. If the box is selected remove it. This has fixed a ton of bugs with our systems. The cached exchange mode was refined for use with O2k3and exchange 2k3. let us know how the helps.

(in reply to adooron)
Post #: 2
RE: Accessing Exchange 5.5 via Outlook 2003 - 4.May2005 11:24:00 AM   
Guest
Tried creating new outlook profiles with enable cached mode on and off, sadly made no difference.

(in reply to adooron)
  Post #: 3
RE: Accessing Exchange 5.5 via Outlook 2003 - 5.May2005 7:25:00 AM   
Jeffrey_Wolfe

 

Posts: 6
Joined: 29.Apr.2005
From: Germany
Status: offline
Do you all use AD

(in reply to adooron)
Post #: 4
RE: Accessing Exchange 5.5 via Outlook 2003 - 6.May2005 1:33:00 PM   
adooron

 

Posts: 2
Joined: 2.May2005
From: Scotland
Status: offline
Yep, all users now on AD

Never a problem when they were on NT4.0 workstation, using Outlook 2000 on Exchange 5.5 servers...trouble has came with accessing the 5.5 mailboxes from the Outlook 2003 client...have requested support from Microsoft, will update when I hear anything because I can't be the only tech experiencing this issue!

(in reply to adooron)
Post #: 5
RE: Accessing Exchange 5.5 via Outlook 2003 - 10.May2005 8:16:00 PM   
RHanna

 

Posts: 25
Joined: 10.May2005
From: Dallas
Status: offline
One thing to keep in mind... we have a 5.5 installation and one of our servers kept crashing the IS about every week or so. Turned out that the rules O2003 uses can be considered 'mal-formed' (IIRC) by the 5.5 server and cause the IS to crash. They had a hotfix for this, once they figured it out.

And no, I can't remember what the hot-fix was though I can probably hunt it up if need be.

Roger

(in reply to adooron)
Post #: 6
RE: Accessing Exchange 5.5 via Outlook 2003 - 11.May2005 12:06:00 PM   
Jeffrey_Wolfe

 

Posts: 6
Joined: 29.Apr.2005
From: Germany
Status: offline
Please let us know what Microsoft tells you. We are experiencing multiplr bugs with the same kind of set-up. PLus we have all available patches and hotfixes applied.

(in reply to adooron)
Post #: 7
RE: Accessing Exchange 5.5 via Outlook 2003 - 11.May2005 4:22:00 PM   
ScottyFryer

 

Posts: 417
Joined: 19.May2004
From: Courtice
Status: offline
You have the newest post SP4 installed right for exchange 5.5? The store.exe version should be:

5.5.2658.25

(in reply to adooron)
Post #: 8
RE: Accessing Exchange 5.5 via Outlook 2003 - 11.May2005 4:31:00 PM   
ScottyFryer

 

Posts: 417
Joined: 19.May2004
From: Courtice
Status: offline
Also try starting Outlook from a command line with the /cleanprofile switch

(in reply to adooron)
Post #: 9
RE: Accessing Exchange 5.5 via Outlook 2003 - 12.May2005 3:38:00 PM   
gregc

 

Posts: 2
Joined: 12.May2005
From: Memphis, TN
Status: offline
Here's a link to the patch I downloaded. I'm hoping there aren't multitudes of problems with Outlook 2003 and Exch 5.5 or I'll be looking for more patches. My problem is that OWA on the 5.5 server is not accessible because the www pub svc hangs up while trying to stop. I removed 2003 from the workstations but I'm guessing the damage is done already so I'm going to research a little more and apply this patch and hope this works.

http://support.microsoft.com/default.aspx?scid=kb;en-us;818709

(in reply to adooron)
Post #: 10
RE: Accessing Exchange 5.5 via Outlook 2003 - 19.May2005 8:17:00 PM   
textguru

 

Posts: 55
Joined: 2.Apr.2004
From: Asia
Status: offline
This is interesting to know. So its not advisable to use Outlook 2003 if your using MS Exchange 5.5 (even on SP4)? Currently I have only this version of exchange and in the future, if we have additional licenses of Office, shall we not use Outlook 2003 to open their mailbox? Please advise. [Confused]

(in reply to adooron)
Post #: 11
RE: Accessing Exchange 5.5 via Outlook 2003 - 21.May2005 11:11:00 PM   
RHanna

 

Posts: 25
Joined: 10.May2005
From: Dallas
Status: offline
Just curious do you have WINS running also? We ended up keeping WINs even after we went to AD because it seemed to make 5.5 happier...

Roger

(in reply to adooron)
Post #: 12

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