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Handling Support Messages

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Handling Support Messages - 13.Oct.2000 10:54:00 PM   
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We have a public folder that handles all of our support messages. All emails that go to support@mydomain.com get sent to this folder. We then have our support people reply to these messages. My question is this: is there some system or code out there that will do more stuff with these messages like tracking numbers and keeping up with who replied to what, etc....
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