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Mailbox does not synchronize

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Mailbox does not synchronize - 6.May2004 2:37:00 AM   
sdsmtss

 

Posts: 39
Joined: 1.May2002
From: Hawaii
Status: offline
It appears as if a mailbox on my server is corrupted. It doesn't receive any new messages after a certain date when using Cached Exchange Mode.
When Cached Exchane mode is turned off, all messages are viewable but the offline folder does not synchronize any messages after the certain date.
I tested this on a different machine and it stoped receiving messages at the same point.
So far I have deleted all message around the time of the block and deleted all mesages over 500KB out of the mailbox, using OWA but that didn't fix the problem.

Here are some error messages that I get...

Outlook 2003 In Cached Exchange mode
When I choose to just send/receive messages to the Inbox, the "Outlook Send/Receive Progress" says Syncronizing Hierarchy and doesn't get past this point.
When I choose Send/Receive everything, the "Outlook Send/Receive Progress" says "Offline address book connecting to Exchange Server" and doesn't get past this point.

Outlook 2003 with Cached Exchange mode turned off
Outlook Send/Receive Progress says "Synchronizing Server changes in folder 'Inbox' and doesn't get past this point. Also, the Remaining time keeps getting larger.

Outlook XP
I also tried on a computer with Outlook XP and it retrieves messages to that same point for the Inbox folder.

All other folders synchronize properly in every scenario tested.

My Server is Windows 2000 Advanced Server SP4 with Exchange 2000 SP3. The problem is only happening with this single mailbox which is about 250 MB and contains about 8,000 items. It is the bosses mailbox that is having trouble and he travels alot so I don't get much chance to work on his laptop.

Any suggestions would be greatly appreciated.
Post #: 1

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