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'unable to open your default e-mail folders'

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'unable to open your default e-mail folders' - 11.Oct.2004 12:13:00 PM   
epicI

 

Posts: 7
Joined: 11.Oct.2004
From: west coast
Status: offline
Hello all,

Have a problem that is only occuring with recently created exchange accounts.

When launching Outlook (version reads XP on launch, 2002 in the about menu) get the error :
"unable to open your default e-mail folders. You do not have permission to log on".

then

"would you like to open your default file system folder instead?"

From here, if I goto

Control Panel ->Mail->Email Accounts->View or Change EMail Accounts -> Change Exchange account -> more settings -> advanced tab

and change the authentication method to NONE

then when Outlook is launched I am prompted for a username and password, which when the exchange/ AD username/password are entered allows me to log into the exchange account.

Of course if I remove the exchange account Outlook opens with no problem.

So my initial thought is that the authentication process with Exchange is jacked. This only happens with three new accounts that I've created recently. I've carefully compared these accounts versus older ones that do not exhibit the symptoms of this problem - (and had a colleague do the same) and they are all identical.


I've noticed this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;244523

but quite frankly have found the resolution to be lacking adequate description.

Help is appreciated!
Post #: 1
RE: 'unable to open your default e-mail folders' - 11.Oct.2004 5:13:00 PM   
pjhutch

 

Posts: 3546
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
A few questions:
a) Are the PCs joined to a domain?
b) Do the PCs point to AD DNS servers? See ipconfig /all
c) Are the mailbox rights set for Full Mailbox Access for user in AD Users and Computers?

(in reply to epicI)
Post #: 2
RE: 'unable to open your default e-mail folders' - 12.Oct.2004 6:11:00 AM   
epicI

 

Posts: 7
Joined: 11.Oct.2004
From: west coast
Status: offline
a) the PCs are joined to a domain.
b) yes, the PCs point to the AD DNS server (192.168.1.10)
c) SELF had Full Mailbox Access

This only occurs with new exchange/ad accounts. Old accounts on the network are working just fine.

thanks!

(in reply to epicI)
Post #: 3
RE: 'unable to open your default e-mail folders' - 12.Oct.2004 6:47:00 AM   
epicI

 

Posts: 7
Joined: 11.Oct.2004
From: west coast
Status: offline
just a further note - I expanded the mailbox rights beyond SELF to include the actual AD / Exchange username and set it for Full Mailbox Access . This did nothing.

I further expanded the rights of Everyone to Full Mailbox Access and now the problem does not occur.

This isn't the exact resolution I'm looking for (never like to give everyone full access) - but it will do for now.

My initial thoughts are that the user is passing invalid AD login creditials to exchange.

Would greatly appreciate your thoughts on how I can fix this issue without opening up the permissions for everyone.

Thanks again!

(in reply to epicI)
Post #: 4
RE: 'unable to open your default e-mail folders' - 15.Jun.2005 4:59:00 PM   
Danofre

 

Posts: 80
Joined: 4.Aug.2004
From: NJ
Status: offline
I am having the same problem with one user. I think they screw3d the XP firewall. I tried 900 things but no resolution.

(in reply to epicI)
Post #: 5

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