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my outlook clients are getting RPC dialog box while performing activities on mailbox

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my outlook clients are getting RPC dialog box while per... - 14.May2008 11:58:32 AM

munnakn

Posts: 1
Joined: 23.Aug.2006
Status: offline

Hi Friends

Please help me resolving the performance i'm facing currently.
running with 2003 enterprise server having 4 mail box server having 3000 +
mailbox on each server , out of four server 2 server users are getting
pop up window retreiving data in outlook end .
When checked in server end CPU / Memory / Network seems to be fine
are stores are fine / events error showing some error which are not related to database.
Can any body please suggest me how to pin point the issue by running any tool / command etc...

Thanks in advance
Regards
Raj

Post #: 1

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RE: my outlook clients are getting RPC dialog box while... - 10.Jun.2008 7:31:59 PM

123raghu

Posts: 59
Joined: 18.Mar.2008
Status: offline

Hi Raj,

Well this kind of issues take very long time to troubleshoot and it can be caused by various reasons....like performance issue with the exchange server, DB issue on exchange server, issues with DC/GC, issues with n/w, issue with client end PC....anyways firstly you need to identify to whom is the client connecting to when you get the RPC dialog boxes, to do this check what does the RPC dialog box says, if it shows the FQDN name then the issue is with client connectivity with DC/GC and if it comes up with a Netbios name then the issue is with client connectivity with the exchange server.

Since you have mentioned that it's occuring with user's only belonging to 2 exchange servers, run EXBPA report (www.exbpa.com) check if it gives you any warning and ensure that the service pack level on the affected 2 exchange server is the same as it is on the rest of the 2 servers. For deeper troubleshooting you might have to run netmon tool on the client, exchange server and the GC and read the traces which will confirm what is causing the issue.

Also check for the below KB articles on support.microsoft.com

KB 839862
KB 899618

Also if you still cannot resolve, then I would suggest you to call Microsoft PSS.

Regards,
Raghu

< Message edited by 123raghu -- 10.Jun.2008 7:38:34 PM >

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