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pop3 server not answering

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pop3 server not answering - 29.Aug.2005 12:57:00 AM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello All:

I am hopeful that someone can help me solve this problem. Whenever I open Outlook and it attempts to retrieve mail from my Exchange Server, I get the following message in Outlook:

Receiving reported error (0x80042108) Outlook is unable to connect to your incoming (pop3) email server. If you continue to receive this message contact your Server's Administrator or ISP.

Can someone please tell me how to fix this error, thanks
Post #: 1
RE: pop3 server not answering - 29.Aug.2005 7:15:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
Is your client running any Norton software?
http://support.microsoft.com/default.aspx?scid=kb;en-us;318790

(in reply to aestone)
Post #: 2
RE: pop3 server not answering - 29.Aug.2005 3:36:00 PM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello:

No, I am not running any Norton programs.

(in reply to aestone)
Post #: 3
RE: pop3 server not answering - 30.Aug.2005 3:59:00 AM   
Erudit

 

Posts: 4
Joined: 24.Aug.2005
From: Hinckley, Leicestershire (UK)
Status: offline
Hi

Have you checked to see if there is a pop3 account set up in outlook as well as the exchange server?

This can be done from control panel>mail it may be something this simple !

(in reply to aestone)
Post #: 4
RE: pop3 server not answering - 30.Aug.2005 10:49:00 AM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello:

I have setup the account in outlook. It is when outlook checks the pop3 server that I get the error message. The pop3 server is not responding to Outlook, I get no mail from the pop3 server.

The pop3 service is running.

(in reply to aestone)
Post #: 5
RE: pop3 server not answering - 31.Aug.2005 5:30:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
Have you installed any updates for Outlook?

Try to disable antivirus scan.

Try to reinstall Outlook.

(in reply to aestone)
Post #: 6
RE: pop3 server not answering - 31.Aug.2005 7:58:00 AM   
_ DeBas _

 

Posts: 7
Joined: 19.Aug.2005
From: NL
Status: offline
Can you do a test with
telnet servername 110

is it responding?

(in reply to aestone)
Post #: 7
RE: pop3 server not answering - 31.Aug.2005 9:34:00 AM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello DeBas:

(in reply to aestone)
Post #: 8
RE: pop3 server not answering - 31.Aug.2005 9:36:00 AM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello DeBas:

(in reply to aestone)
Post #: 9
RE: pop3 server not answering - 31.Aug.2005 9:40:00 AM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello DeBas:

Yes, it is responding. It says +OK Micreosoft Exchange Server 2003 Pop3 Server version 6.5.7226.0 aestone.stone-and-stone.com Ready.

When I push enter at the cursor, it returns:

ERR Protocol error

(in reply to aestone)
Post #: 10
RE: pop3 server not answering - 31.Aug.2005 10:20:00 AM   
_ DeBas _

 

Posts: 7
Joined: 19.Aug.2005
From: NL
Status: offline
Try this KB doc for using telnet
http://support.microsoft.com/kb/165186/en-us

Also try outlook express. It gives better reasons why it could not send/receive.

(in reply to aestone)
Post #: 11
RE: pop3 server not answering - 31.Aug.2005 5:18:00 PM   
aestone

 

Posts: 7
Joined: 29.Aug.2005
From: US
Status: offline
Hello again DeBas:

I tried the article, at the second prompt I get the ERR protocol error message again.

I tried Outlook Express and I receive the following error message:

The host 'stone-and-stone.com' could not be found. Please verify that you have entered the server name correctly (it is entered correctly).Account: 'stone-and-stone.com' Server: 'stone-and-stone.com' Protocol POP3, Port 110, Secure (SSL): no Socket error: 11004, Error Number 0x800CCC0D

(in reply to aestone)
Post #: 12
RE: pop3 server not answering - 1.Sep.2005 5:21:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
HereŽs some troubleshooting tips:
http://support.microsoft.com/default.aspx?scid=kb;en-us;813514

(in reply to aestone)
Post #: 13

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