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suddenly error 404 appears when trying to load OWA

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suddenly error 404 appears when trying to load OWA - 11.Apr.2011 6:24:23 PM

hassan tofaha

Posts: 10
Joined: 11.Apr.2011
Status: offline

hi every buddy
my case is
i have exchange 2007 installed on win server 2003 r2 sp2
since i have installed exchange 2007 the users internally use OWA ,
two weaks ago i have renewed the self assighened certificate and all was working
yesterday i found that the owa is not working

the owa URL is https://dc8/owa
where the DC8 is my exchange server
the page can not be found appears with error 404

i have restarted the iis
i have removed the owa directory and recreated it
but the same error exist
so what do y think i should do to solve this problem

Post #: 1

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RE: suddenly error 404 appears when trying to load OWA - 12.Apr.2011 8:59:46 AM

leederbyshire

Posts: 1346
Joined: 4.Jan.2006
Status: offline

Have a look in the server's IIS log file (the one for the Default Web Site in W3SVC1), to see if you can find the requests for /owa . If they aren't there, see if you can find the requests in the iis log file for any other webs sites that may be on the server (they will be in folders at the same level as W3SVC1, but the names will have a random hex number on the end, instead of 1).

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Lee.
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Outlook Web Access for PDA and WAP:
www.leederbyshire.com
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(in reply to hassan tofaha)

Post #: 2

RE: suddenly error 404 appears when trying to load OWA - 12.Apr.2011 12:47:50 PM

hassan tofaha

Posts: 10
Joined: 11.Apr.2011
Status: offline

hi leederbyshire thanx for your respect
I have installed SP1 and now the OWA is working
but I want to make use of the log file you have tooled me to check
I opened the W3SVC1 folder but I can not understand the content of these files
so would U plz tell me about it

(in reply to leederbyshire)

Post #: 3

RE: suddenly error 404 appears when trying to load OWA - 13.Apr.2011 9:28:22 AM

leederbyshire

Posts: 1346
Joined: 4.Jan.2006
Status: offline

If you double-click one of the .log files, it will open in Notepad. Each line shows a request received, and shows how the server responded. Rather than explain each field myself, I will suggst that you have a look at this:

http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/676400bc-8969-4aa7-851a-9319490a9bbb.mspx

(in reply to hassan tofaha)

Post #: 4

RE: suddenly error 404 appears when trying to load OWA - 13.Apr.2011 11:14:48 AM